Privacy Policy

This Privacy Policy explains how Cultural Compass handles personal data in connection with its website, booking requests, and guided culinary and market tour services in Bahrain. It applies to information collected when you inquire about a tour, make a reservation, provide dietary or group details, or use the website.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

01 · Purpose

How We Use Data

We process personal data to respond to inquiries, manage reservations, confirm dates and group details, review dietary information, coordinate route and tasting arrangements, process payments, provide meeting instructions, and deliver the guided experience. We also use data to maintain records, handle customer support, improve website performance, protect against misuse, and meet legal, tax, and accounting obligations.

We use personal data only for operational, administrative, and compliance purposes connected to our services.

02 · Sharing

Service Providers and Partners

We may share personal data with payment processors, website hosting providers, communication tools, and other operational service providers that help us run the website and manage bookings. Where a tour requires coordination with a venue or market contact, we may share limited booking details needed to confirm availability or arrange the experience. These parties are expected to use the information only for the services they provide to us.

Service providers receive only the information needed to perform their functions.

03 · Legal basis

Legal Disclosure

We may disclose personal data to public authorities, regulators, courts, or other parties when we are required to do so by law or when disclosure is necessary to protect our legal rights, respond to a lawful request, or prevent fraud or misuse. We may also share information to establish, exercise, or defend legal claims.

Disclosure may be required where law, regulation, or a lawful order applies.

User Rights

Your Rights

Subject to applicable law, you may request access to the personal data we hold about you, ask for correction of inaccurate information, or request deletion where retention is no longer required. You may also object to certain processing or ask us to limit use in appropriate circumstances. If a request cannot be fully granted, we will explain the reason where permitted by law.

Available rights depend on the nature of the data and the legal basis for processing.

Requests

How to Make a Request

To make a privacy request, provide enough information for us to identify the relevant record and describe the request clearly. We may ask for additional details to confirm identity or locate the data involved. Requests are handled within a reasonable period and in line with applicable legal requirements.

We may need to verify identity before acting on a request.

Data Retention

We retain personal data for the period needed to manage inquiries, bookings, payments, customer support, and recordkeeping. Some information may be kept longer where required for tax, accounting, dispute handling, or legal compliance. When data is no longer needed, we delete it or de-identify it in a reasonable manner.

We keep data only for as long as needed for the stated purpose or for legal and accounting requirements.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, website features, or legal requirements. The revised version will apply from the date it is posted unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the website or other appropriate communication.

We review this policy when our practices or legal obligations change.

Contact Information

Privacy email

[email protected]

Privacy phone

+973 3619 2649

Mailing address

Al Qadisiya Avenue, Block 331 Bu Ghazal

Privacy contact

01 · Collection

Data We Collect

We may collect contact details, booking information, group size, preferred dates and departure windows, dietary information provided for route planning, meeting point details, payment-related records, and communications sent to us. We may also collect limited technical data such as device and browser information, log data, and cookie identifiers when you use the website.

The data we collect depends on booking, inquiry, and tour participation activities.

02 · Sources

How We Collect Data

We receive personal data when you submit a website request, contact us by email or phone, make a reservation, provide dietary or group details, or communicate with us about a tour. We also obtain data automatically through website use, including basic usage logs and cookie-related information. In some cases, we may receive payment confirmation or booking status information from our payment or service providers.

Most information comes directly from you, with some technical data generated by the website.

03 · Cookies

Cookies We Use

The website may use essential cookies to support core functions, such as page navigation and form submission. It may also use functional cookies to remember basic preferences and analytics cookies to understand how the site is used. Cookie identifiers are used for technical and operational purposes and are not intended to identify you beyond what is necessary for those purposes.

We use only limited cookie categories needed for operation, measurement, and preference handling.

04 · Controls

Cookie Controls

You may manage cookies through your browser settings and, where available, through any on-site preference tools. Browser controls can block or delete cookies, but some parts of the website may not function properly if essential cookies are disabled. We do not rely on cookies to collect more information than is needed for website operation and basic analytics.

Cookie settings can usually be adjusted through your browser, and some features may be affected if cookies are disabled.